Careers

IX Reach is always interested in hearing from bright, talented and progressive individuals. We pride ourselves on ensuring that our employees reach their maximum potential within the organisation.

Why Work for us?

IX Reach is a fast growing company in the telecommunications industry looking to recruit high calibre people in all areas of the business, to help grow and maintain an impressive list of company names in tech, as well as the company as a whole, on a global scale.

IX Reach is the number one partner to leading Internet Exchange Points and global provider of wholesale carrier solutions with an impressive customer and Cloud partner portfolio.

Offering support with training and development and an opportunity to build a solid and rewarding career path within Internet infrastructure and software.

Current Vacancies

Solutions Architect

As a Solutions Architect, you’ll combine technical knowledge with sales skills. Using a mixture of both, you’ll be expected to liaise between Sales, Business Development and Engineering teams, and with other colleagues and senior managers, as required, to ensure that the solutions IX Reach offer to customers are focused and aligned to their needs.

Although the role is principally technical, the successful individual will also be able to demonstrate a clear understanding of the sales bid cycle, have a consultative approach to business, and will be extremely personable and customer focused.

You will be part of the Network Engineering and Sales teams. As such, excellent teamwork skills are important, as is the ability to work autonomously. You will be able to proactively identify potential tasks, issues and faults, take ownership and work through to resolution.

Your clients will be technical staff and network operators, predominantly in the B2B market, who manage their own network infrastructure and their own client requirements.

Responsibilities:

  • Providing pre-sales technical assistance and product education
  • Liaising with other members of the sales team and other technical experts
  • Solving client problems and assisting in the design of custom-made solutions
  • Providing training and producing support material for the sales team
  • Making technical presentations and demonstrating how a product will meet client needs
  • Calculating client quotations and analysing costs vs. sales
  • Negotiating and closing sales by agreeing pricing and commercial terms
  • Establishing new, and maintaining existing, relationships with customers
  • Influencing clients’ decision on the right, and most beneficial solutions that will best satisfy their needs
  • Supporting Marketing and Sales by attending client meetings, trade shows, conferences and other events
  • Meeting regular sales targets
  • Co-ordinating sales projects
  • Offering after-sales support services
  • Administering client accounts in Salesforce and other platforms
  • Preparing reports for VP of Sales and VP of Network Infrastructure

Preferred but not essential, as training may be provided for an appropriate candidate showing ambition:

  • Previous pre/post-sales consultancy/network design experience in Service Provider/Operator/Carrier/Network Integrator.
  • Knowledge of working in a networking and implementation role within a large network provider, carrier or ISP.
  • An understanding of a number of the following: Colocation, Carrier Ethernet, MPLS Layer 2 VPN, IP, BGP, Peering, DWDM, Dark fibre.

Minimum Requirements:

  • Technically minded individual with a commercial edge
  • Educated to degree level – 2:1 minimum
  • Experience with customer support and service
  • Ability to manage multiple tasks simultaneously
  • Well organised with the ability to work autonomously and manage multiple priorities
  • Excellent interpersonal, verbal and written communication skills
  • Attention to detail, accountability and accuracy in all tasks
  • Adaptability and ability to learn quickly
  • Initiative across all areas of responsibility
  • Intelligent, self motivated, confident and resourceful
  • Excellent problem solving and analytical skills
  • The ability to identify, diagnose, analyse and report problems
  • Interest in building a career
  • Passion for excellent customer service and service delivery

Preferred but not essential, as training may be provided for an appropriate candidate showing ambition:

  • Knowledge of Carrier Ethernet
  • Knowledge of interior and exterior routing protocols including OSPF and BGP
  • Knowledge of a wide range of protocols including IP and MPLS (including L2VPN)

Apply here: Solutions Architect Application


Network Engineer

The role involves day to day operations including provisioning, fault handling, maintenance and management of the network, supporting colleagues across the company. You will also be involved in strategic expansion and network architecture decisions.

Primarily, working knowledge of carrier or ISP networks with appropriate skills in IP, OSPF, BGP and MPLS are required. Similarly, the role also requires knowledge of support platforms, including network monitoring and management.

You will be required to deal with provisioning of customer orders, perform upgrades, manage capacity planning, execute scheduled maintenance and be involved in all aspects of daily network operation. During these tasks you will interact with our customers directly, so impeccable communication and customer service skills are essential.

You will be part of the network engineering team. As such, excellent teamwork skills are important, as is the ability to work autonomously. You will be able to proactively identify potential tasks, issues and faults, take ownership and work through to resolution.

The ideal candidate will be confident in day-to-day network operations, customer interaction and will be proactive in all areas of responsibility.


Responsibilities:

  • Day to day operations and engineering, installations, outage handling
  • Customer operational support, fault resolution and provisioning
  • Architecture and strategic growth of the network
  • Maintaining monitoring and management platforms
  • Participation in the on-call rota as required


Minimum Requirements:

  • 3+ years experience as Network Engineer in an carrier, service provider or enterprise network environment
  • Educated to degree level – 2:1 minimum
  • Experience with Carrier Ethernet
  • Experience with interior and exterior routing protocols including OSPF and BGP
  • Experience with a wide range of protocols including IP and MPLS (including L2VPN)
  • Experience with Linux/UNIX/BSD system administration, tools and scripting
  • Experience with customer support and service
  • Ability to manage multiple tasks simultaneously
  • Well organised with the ability to work autonomously and manage multiple priorities
  • Excellent interpersonal, verbal and written communication skills
  • Attention to detail, accountability and accuracy in all tasks
  • Adaptability and ability to learn quickly
  • Initiative across all areas of responsibility
  • Intelligent, self motivated, confident and resourceful
  • Excellent problem solving and analytical skills
  • The ability to identify, diagnose, analyse and report problems
  • Interest in building a career
  • Passion for excellent customer service and service delivery

 Apply here: Network Engineer Application

Our noc is at the heart of what we do and in this key position you’ll play a vital role in ensuring we exceed customer expectations. Having developed Snap we are now continuing to develop market leading products and services within our industry to keep ahead of our game. We recognise alongside this our success is very much down to how we interact and look after our customers.

Duties

  • Be the initial contact to resolve customer problems / requests via telephone, email
  • Research customer issues in a timely manner and follow up directly with customers detailing actions, next steps or recommendations.
  • Escalate support cases to the 2 nd line engineering team or through to any third party when the scope falls outside knowledge or experience of the support desk team.
  • Draw on technical expertise incl. senior engineers, developers, knowledge base and other internal software / monitoring tools to provide the most effective response and solutions to customer issues.
  • Maintain high levels of ownership through the incident life cycle in order to achieve satisfactory customer resolutions ensuring all events are resolved and managed within SLA’s.
  • Act as the central point and source of information regarding any customer service related issues.
  • Share best practice and seek continuous improvement both on a personal and departmental level.
  • Assist with the completion of reports.

Job Requirements

  • Strong customer service skills, excellent written and verbal communication.
  • Ability to build and maintain working relationships with customers and team members
  • Familiarity with monitoring systems (desirable)
  • Interest in IP routing (BGP, OSPF), and IPv6.
  • Some exposure to working with networking (switch and router) equipment. (desirable)
  • Able to prioritise, adapt and respond quickly to incidents and appreciation of importance of timeliness
  • High energy
  • Able to deal with challenging customers in professional manner
  • Belief in continuous improvement for self and company
  • Positive approach to change, happy to learn new processes/systems
  • Flexible and adaptable approach to work
  • Driving license (required to support business continuity plan)
  • Exposure to ISO / ITIL standards (desirable)

Hours

The team operates 365 days per year, 24/7. The shift pattern is a combination of days/nights/weekends. We work as a team so you may be required to cover shifts and support colleagues in the event of any unplanned absences.

Key Relationships (other than Manager)

Service Desk Team members, Development, Technical, Commercial, Financial team members. Customers and Suppliers.

Complexity (what might make role complicated)

Managing unexpected faults which generate high call volumes requiring immediate response, escalation and reporting. There is a requirement to proactively manage all issues in order to achieve high levels of customer satisfaction. A number of issues can be on-going at same time, requiring clear thinking, calm approach and timely communication

Apply here: Service Desk Analyst Application 

 

How to apply…

To apply for any open vacancies, please use the links above where applicable or email hr@ixreach.com with an attached CV.


Don’t see an appropriate vacancy?

If you are interested in joining our organisation, but don’t see anything advertised as an open vacancy in your line of work, please submit your CV and summary about your areas of expertise to hr@ixreach.com


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